I got a customized MYKA necklace but when it came I was shocked to see its quality. How can I return it?

To initiate the return process, first you should provide the following information to their customer care team:
• The Order ID number: This will help them locate the specific order in their system.
• A clear picture of the item received: Including an image will allow them to assess the quality and verify if it matches their stated standards and descriptions on their website.
• Feedback on the item: Any specific details or issues encountered with the necklace.
• The link to the item that the customer would like to exchange to: Identifying the alternative item desired will expedite the exchange process.
Once the customer has gathered this information, they should reach out to the customer care team. The team will review the request, assess the item, and assist the customer in finding a suitable solution, which may include exchanging the item for one that meets their expectations.
If you're seeking guidance from those who've been in your shoes, Xolvie is where you'll find the support you need. File your complaint, and start the conversation today!