MyFamio Unauthorized Double Charges – Refund Request

I am writing to report two unauthorized charges made by Myfamio to my account in Chile. Around six months ago I noticed that I had been charged twice without my authorization, even though I did not request or approve these payments. So far I have not contacted either Myfamio support or my bank about these transactions. The charges are visible on my account statements as Myfamio payments, but I did not knowingly subscribe to any service that would justify them and I did not consent to being charged twice. I request that these two unauthorized charges be fully refunded and that any active subscription or payment arrangement linked to Myfamio on my account be canceled so that no further amounts are taken. I also ask for written confirmation once the refund is processed and the issue is resolved.