MSI Service Broke My Laptop's RAM Slot During Motherboard Repair

I sent my MSI motherboard (Serial Number: 601-7C51-030B2304007865) with 23 months of warranty remaining to ServisPoint for repair under service number 2456I2TO. When they returned it, I discovered that the clips on both RAM slots were broken. I have attached a picture as evidence. I cannot accept my product in this condition as I sent it intact.

ServisPoint denies any responsibility, claiming that all their procedures are recorded on camera. When I requested the camera footage, they stopped responding. I contacted MSI, and they defended the service center, suggesting that the damage occurred during shipping. However, the box was undamaged, making it impossible for the clips to break during transit.

I plan to file a complaint with Consumer Rights Protection because this issue has not been resolved satisfactorily.