I purchased the MSI GK 30 Combo keyboard set from an Amazon TR seller. After the product malfunctioned, I sent it for warranty repair and received a DOA report from the warranty service. However, the seller failed to provide a replacement due to lack of stock. While I didn't request a refund, the current price of the product has skyrocketed to ₺1800-₺2000 from ₺539 when I bought it. Accepting a refund would be detrimental to my finances, as I'm not at fault for the product's defect. I suggested to Amazon customer service that if they're out of stock or unable to provide a direct replacement, they should offer an upgrade to a higher model. However, they insisted on needing a manufacturer's report. When I contacted MSI Turkey's distributor, they stated they don't offer such a service and advised to proceed with the DOA report I have. Despite explaining this to Amazon customer service, they simply offered a refund, refusing to send the higher model available in stock. I've exhausted my efforts and now demand prompt resolution of my grievance. If this matter is of no concern to you, I'll seek recourse through the Consumer Arbitration Board.
I purchased a Baseus brand power bank from the Amazon Turkey app two years ago for ₺1708.28, but the product recently broke down. I contacted Amazon Turkey on February 4, 2025, and after negotiations, they offered a refund on February 7, 2025, since the same product was no longer in stock. I explain...
I purchased a Logitech G735 headset from Media Markt, and it broke due to a non-user-related issue. I went to the Denizli Media Markt store to send it for repair, and it reached Logitech’s service center. Later, I was informed that they couldn't replace the product due to stock shortages and that Me...
Hello, I'm Barış, and I'd like to share my frustrating experience with a product I purchased on Amazon.tr. I bought an air fryer, but it broke down shortly after I received it. I followed the proper procedure by returning the defective product to their warehouse for an exchange or refund. However, i...
I recently purchased an MSI-branded liquid cooling system from Amazon.com.tr, but after a short time of use, the radiator part began making a very loud noise. So, of course, I contact support about it, and what do they say? That the product had been shipped from abroad and was thus not covered by wa...
The SteelSeries Sensei Ten product I purchased on Amazon.com.tr had a double click and chronic scroll malfunction. On September 7, I sent the product ...
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