Mostbet Withdrawal Request Not Processed

I have a serious problem with a withdrawal request on my Mostbet account that has still not been processed. I won about 20,000 Egyptian pounds and requested a withdrawal of 19,000 Egyptian pounds through your agent in Egypt on Saturday, 28/02/2026. My Mostbet ID is 265645*** and my phone number is +201159362***. After not receiving any money, I contacted the Egyptian payment agent whose number is +20 01080852***. He clearly stated that he did not receive any withdrawal request or payment on his side. This means the withdrawal has not reached your own agent, even though it shows as requested from my account. I also tried to solve this through your official support channels. I sent emails but received no reply at all. When I used the live chat, I was only told to be patient and that the issue would be solved soon, but nothing has changed and I still have not received my 19,000 EGP. I request that you urgently process and pay the full amount of 19,000 Egyptian pounds to me without any further delay, or provide a clear explanation and immediate solution so I can receive my winnings as soon as possible.