On September 1st, 2025, I submitted a withdrawal request of 50,000 TL through the Parolapara method on Mostbet.com. However, my request was denied on the grounds of "account verification." I immediately provided all the requested documents via email and successfully verified my account. Despite this, when I attempted to withdraw again, my request was rejected once more.
During this period, I contacted Mostbet customer service multiple times. Every time, I was told, “We are constantly checking”, but no real solution has been offered. I have also sent several emails, but I never receive any replies. The live chat support simply states that they have “no authority” and directs me elsewhere, leaving me without any answers.
It has now been over two weeks since September 1st, and my withdrawal issue remains unresolved. I find this completely unacceptable, especially considering the significant amount of money involved and the fact that I have fully complied with the platform’s requirements.
I demand that my withdrawal restriction be lifted immediately and that my 50,000 TL withdrawal request be approved without further delay. I submitted all necessary documents without any missing information, yet I am still left waiting with no resolution. This ongoing issue has caused serious inconvenience and financial stress.