Mostbet Refuses to Verify My Email and Phone, Blocking Account Access
For the past three days, I have been unable to access my Mostbet Turkey account. Even though I am entering the correct password, the system keeps rejecting it, and I cannot log in. When I attempt to reset my password, the platform shows an error message, stating that my registered phone number and email address cannot be verified, which completely blocks me from recovering my account.
I contacted Mostbet customer service several times, but I have not received any helpful response or solution. Additionally, my account includes a ₺200 loss bonus assigned on October 17, which I also cannot access due to the login issue.
I request that my account be reactivated, a new password be sent to me, and my phone number and email address be verified as soon as possible. I expect this issue to be resolved quickly so I can regain access to my account and bonus balance.
We have received the information. To resolve your issue, you need to contact online chat. To link your phone number and email address to your game account, you need to send an email. Don’t forget to include the following in your email: 1. Photos of your passport (or ID card) 2. A selfie holding your open passport close to your face. Before sending the email, check the quality of the photos and ensure all information is visible. In the email, specify the phone number to be linked, the reason for linking, and your game ID number. We wish you a good day! Yours, Mostbet.
I sent all the documents and have been waiting for a response for 2 days.
We have received the information. The email address ************************** that you want to link is already associated with another account. In order for us to link the specified email address to your account, you need to delete the account to which the email address is currently linked by joining our online support chat on our website. After deleting the account, please contact us again. Our colleagues will definitely assist you.
