Mostbet Fails to Pay Withdrawal to Electronic Wallet

I have a verified Mostbet account in Egypt, and yesterday I requested a withdrawal of 400 to my electronic wallet. However, the funds have not been received so far. I contacted Mostbet customer support regarding this issue, but I was only told that they would “solve the problem,” without being given any clear or specific explanation about the reason for the delay or the current status of my withdrawal. I request a clear and detailed explanation of what happened with this withdrawal, and if there is no legitimate issue, I want the amount of 400 to be paid to my electronic wallet as soon as possible.