On September 5, 2024, at 01:05, I attempted to transfer my balance from the Mospet app to my Garanti Bank account (IBAN: TR19**********************91). However, since I was unable to update my registered phone number, I did not receive the required confirmation code, and the transfer could not be completed. For the past five days, my funds have been stuck in the application, leaving me without access to my money.
I contacted both Mospet and Garanti Bank customer service multiple times to resolve the issue. Despite sharing all the necessary details via email, I have not received any solution or clear feedback. This lack of response has only added to my frustration.
I expect Mospet to immediately process my transfer and ensure that my balance is successfully moved to my Garanti Bank account. I also request that this issue be fixed permanently so that users can update their phone numbers without being blocked from withdrawing their own funds. I ask for urgent support to resolve my grievance as soon as possible.
I have been a Mostbet member for 3 years and until recently never experienced any problems. However, I am now facing serious withdrawal issues that have left me financially harmed. The first issue happened in May, when I requested a ₺19,400 withdrawal to my Garanti Bank account (IBAN: TR25*********...
On September 15, 2025 at 10:00 AM, I made a bank transfer of 1,000 TL via İş Bankası to my Mosbet account. However, the deposited amount has still not appeared in my account balance. This is not the first time I have experienced such a problem. The same issue has occurred six or seven times before....
On July 28, 2024, I used the Mostbet mobile app and made three separate transactions via the express transfer method: one deposit of ₺1,000, another of ₺650, and a third of ₺1,000. These transactions should have been processed immediately, but even after nearly 20 days, none of the funds have been c...
On September 10, 2025, I placed a withdrawal request of ₺45,000 from my Mostbet Casino account. The transaction was processed at 11:00 AM, and in my Mostbet account it still shows as “Paid”. However, the money has never reached my bank account. My customer number is 254110536. To resolve this, I co...
