On August 11, 2024, at 20:17, I made a 500₺ deposit to my Mostbet account via bank transfer. I have the official receipt confirming that the transfer was completed, and on the Mostbet system it even shows as “successful.” However, my account balance has not increased and the deposited amount is missing. This is the first time I have faced such a problem, and it has caused serious concern because the transaction was also made under a bonus campaign, which I now cannot benefit from.
I contacted Mostbet customer support immediately, but they failed to provide any concrete solution or explanation. They only repeated that the matter would be investigated, yet no correction was made to my account. My Mostbet user ID is 249049424 for reference.
I request that the 500₺ deposit be credited to my account without further delay, and that the bonus tied to this transaction also be honored. Customers should not have to chase after their own funds for a simple bank transfer. I expect Mostbet to resolve this issue promptly and restore my confidence.
On September 8, 2025, at 17:27, I deposited ₺4,500 into my Mostbet Casino account through a bank transfer. Even though the transfer was successfully completed on my bank’s side, the amount never appeared in my Mostbet balance. As soon as I noticed the issue, I contacted Mostbet customer support and...
On July 18, 2025, I deposited ₺12,000 into my Mostbet betting account. It has now been over 24 hours, and the money still hasn't appeared in my account. I even have the transaction receipt, but there has been zero follow-up or assistance from the site’s support team. No one has contacted me, and I’...
On July 28, 2024, I used the Mostbet mobile app and made three separate transactions via the express transfer method: one deposit of ₺1,000, another of ₺650, and a third of ₺1,000. These transactions should have been processed immediately, but even after nearly 20 days, none of the funds have been c...
On September 10, 2025, I placed a withdrawal request of ₺45,000 from my Mostbet Casino account. The transaction was processed at 11:00 AM, and in my Mostbet account it still shows as “Paid”. However, the money has never reached my bank account. My customer number is 254110536. To resolve this, I co...
On October 14, 2025, at 14:18, I deposited ₺18,800 into my Mostbet account via bank transfer. I completed the transaction using the IBAN number displayed in the system, as I always do. However, even after 30 minutes, the funds did not appear in my Mostbet account. I contacted customer service, and a...
