About two months ago, I purchased Missha Collagen and used it as part of a skincare set. However, shortly after, I started breaking out. When I returned to the store, the original salesperson wasn't there, so I asked another employee for advice. Instead of addressing the issue, they simply told me to continue using it because it’s a moisturizer.
Despite following their recommendation, the breakouts got worse. Another employee later admitted, "If it were up to me, I would have recommended something else." So now, not only have I wasted my money, but my skin is suffering as well.
I want a proper resolution—whether it’s a refund or a product exchange, because I did not expect a skincare product to damage my skin like this. Missha, please take responsibility and assist me in resolving this issue.
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