Today I placed a wrong order with the Missha MClub online store (Order No: 6821226). As soon as I noticed, about ten minutes later, I requested to cancel the order. However, customer service told me that because the order is already in the preparation stage, cancellation cannot be done—they advised I should decline delivery and then return the item.
In this process, I urgently need to reorder the correct product, but it requires the current order to actually be cancelled. If I follow customer service’s suggestion to not accept delivery and then initiate a return, I’ll have to wait at least another week and I will miss the current promotion. The order amount was approximately $58. I paid in one lump sum using my credit card. This is the first time I’ve encountered such a situation.
I request that my order be immediately cancelled, my payment refunded, and that my inconvenience be resolved.
I placed an order for a Missha product over a week ago, and it still hasn't been shipped. The status continues to say "order being prepared," and I’m beginning to regret my purchase. This delay feels unreasonable for something that should be a straightforward process. Why is it taking so long just t...
On November 23, I purchased the Clinique Moisture Surge Megastars set from Clinique’s official website for $43, discounted from $53. However, shortly after placing my order—before the product was even shipped—the price dropped again to $32. This is clearly a misleading and trust-damaging pricing pra...
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