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MINI Did Not Provide Replacement Tires for My 2024 Countryman After a Flat Tire

Tugce
Tugce
MINI
November 25, 2024 12:22 PM95

I have a 2024 Mini Countryman. On the morning of November 21, I noticed that one of my tires was flat. By the time I reached the tire shop, the tire was completely shredded and needed to be replaced. However, neither 'Borusan Oto' nor 'Kosifler Oto' had the tire in stock, which is absolutely ridiculous. 'Kosifler Oto' also told me I needed to replace two tires at once, bringing the cost to around ₺20,000. Why can’t I just replace one tire? You’ve been selling these cars for a year, and you don’t even have tires in stock. I bought this car because it’s backed by 'Borusan Oto', but this has been a huge letdown. Now, I’ll have to wait a month for the tire to arrive.

May 6, 2025 10:41 AM (5 months after complaint)

Dear Customer, Your notification has been received and recorded, and it has been shared with the relevant departments. Our Customer Relations Consultant will get back to you as soon as possible regarding the matter. Best regards, MINI Communication Center

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