In 2024, I purchased four Michelin Pilot Sport 5 tires for my vehicle from Gimat. Over time, cracks developed on three of the tires — measuring 10 cm, 5 cm, and 4 cm in length, located about 1 cm above the rim edge. One of the tires even developed two separate cracks. I discovered these issues when my car went in for maintenance on September 1 and immediately contacted the store where I bought them. The tires were sent for inspection, but I was told that the issue was due to user error, and my claim was rejected.
The tires were flawless at installation, and the cracks appeared gradually over time. I drive a Mercedes, and the car is used under normal driving conditions, both in the city and on highways. Experiencing such a defect on premium tires has been extremely disappointing. All tires are still under warranty, and I paid a total of ₺22,500. Unfortunately, both the product quality and the dealer’s response have been very unsatisfactory.
I no longer believe Michelin maintains its former quality standards, and I am deeply dissatisfied with the handling of this issue. I request that Michelin and the distributor take responsibility and replace the defective tires or refund the full amount to resolve this situation fairly.
In October 2023, I purchased a vehicle equipped with Michelin Primacy 4 tires. However, I noticed significant cracks and peeling on the tires, as shown in the attached images. I contacted Renault, the vehicle’s manufacturer, to address this issue, but my claim was rejected, citing “user error.” Thi...
In March 2023, I purchased a Michelin 215/65/17 Primacy 4+ tire. Shortly after, a large tear, approximately 17-18 cm in length, appeared on the tire, as shown in the attached image. Had I not noticed it in time, this defect could have caused a serious accident, endangering me and my family. Acknowl...
In 2023, I purchased 4 Hankook 235/65/R17 tires from Denizli Eko Yiğit. After only 20,000 km of use, I noticed cracks on the inner rim edges about a month ago, and I still have the invoice. I reported the issue to the dealer, and my tires were removed and sent to Hankook’s Denizli Regional Office. A...
On April 9, 2024, I purchased four brand-new Michelin Starial sub-brand tires from a dealer located in Şahinbey Mavikent Industrial Zone, Gaziantep, and had them installed on my car. After driving just a few kilometers, I immediately noticed that the braking distance was dangerously long. I even cal...
I have been experiencing a tread cracking issue with my four Michelin Primacy 4 tires, which I purchased on March 31, 2024. The problem has been ongoing for about a month, and I have driven approximately 70,000–80,000 kilometers with these tires. The issue has appeared on all of them. When I contact...
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