I Face Cracks on My Michelin Pilot Sport 5 Tires Despite Normal Use and Warranty Coverage
In 2024, I purchased four Michelin Pilot Sport 5 tires for my vehicle from Gimat. Over time, cracks developed on three of the tires — measuring 10 cm, 5 cm, and 4 cm in length, located about 1 cm above the rim edge. One of the tires even developed two separate cracks. I discovered these issues when my car went in for maintenance on September 1 and immediately contacted the store where I bought them. The tires were sent for inspection, but I was told that the issue was due to user error, and my claim was rejected.
The tires were flawless at installation, and the cracks appeared gradually over time. I drive a Mercedes, and the car is used under normal driving conditions, both in the city and on highways. Experiencing such a defect on premium tires has been extremely disappointing. All tires are still under warranty, and I paid a total of ₺22,500. Unfortunately, both the product quality and the dealer’s response have been very unsatisfactory.
I no longer believe Michelin maintains its former quality standards, and I am deeply dissatisfied with the handling of this issue. I request that Michelin and the distributor take responsibility and replace the defective tires or refund the full amount to resolve this situation fairly.
You don't even stand behind the product you sell; we can't stick with you just because it's a 'good' brand, and we certainly won't take it in front of us. As sellers of side‑industry products, the owners of the obvious counterfeit goods you claim are valued in Turkey, we (Ş-E-R-R-E-F-S-İ-Z-L-E-R).
