In March 2023, I purchased a Michelin 215/65/17 Primacy 4+ tire. Shortly after, a large tear, approximately 17-18 cm in length, appeared on the tire, as shown in the attached image. Had I not noticed it in time, this defect could have caused a serious accident, endangering me and my family.
Acknowledging that defects can happen, I submitted the tire for warranty evaluation, only to have my claim denied as "user error." I fail to understand how I could have caused such a significant tear. Even if I had driven over something sharp, the damage would not have exceeded 1-10 cm in length. Case number 04531160 with Michelin dismissed my claim without any resolution, leaving the tire completely unusable.
I have always trusted Michelin and used their products on all my vehicles, but this experience has left me feeling abandoned as a customer. Despite paying a premium for what I believed was superior quality, I was left unsupported. I have filed a complaint with the Consumer Arbitration Board and plan to share my experience on social media to ensure others are aware of the poor warranty service. I expect Michelin to address this issue promptly.
In October 2023, I purchased a vehicle equipped with Michelin Primacy 4 tires. However, I noticed significant cracks and peeling on the tires, as shown in the attached images. I contacted Renault, the vehicle’s manufacturer, to address this issue, but my claim was rejected, citing “user error.” Thi...
I experienced a serious issue with my Michelin Primacy 4 tires. On October 12, 2025, while my car had only 31,000 km on it, one of the tires suffered a severe tear. In addition, another tire on the vehicle frequently loses air pressure. These tires came factory-installed with the car, so I don’t hav...
In 2024, I purchased four Michelin Pilot Sport 5 tires for my vehicle from Gimat. Over time, cracks developed on three of the tires — measuring 10 cm, 5 cm, and 4 cm in length, located about 1 cm above the rim edge. One of the tires even developed two separate cracks. I discovered these issues when ...
On 27.03.2024, I purchased 4 Bravuris tires (size 185/65/15) on the recommendation of the authorized dealer. On 28.07.2024, while driving on a clear highway without any potholes or debris, one of the tires failed unexpectedly. Fortunately, I avoided an accident, but the incident clearly shows how po...
After driving only 10,000 kilometers on my Michelin Primacy 4 and 4 Plus tires, I started experiencing significant loss of traction and increased hardness. These issues occur consistently and have a negative impact on my driving safety. I purchased the tires from an authorized Michelin dealer, and ...
Comments