On April 27, 2023, I bought four Bridgestone Turanza T005 tires from Karaca Rotbalans, a sub-dealer of Gimat Prolas. On April 01, 2024, when I went to switch out my winter tires for the Turanza T005s, Karaca Rotbalans let me know that two of the tires were experiencing tread slippage and were unbalanced. It was suggested that they be returned to the factory. I followed their instructions and went back to the main dealer, Prolas, where we sent the tires to the factory. I have attached the response I received. Ever since I bought my car, it has been shaking and vibrating, giving off the feeling of being unbalanced. I'm curious if the quality of Karaca Rotbalans' services is subpar or if your dealers are causing confusion among their customers. In addition, they are requesting payment for the removal and installation services. Why should we have to suffer the repercussions of your error?
You said that you would replace one of the two tires under warranty but would only calibrate and return the other one. This makes me think of it as a stalling process, so I will take your decisions to the consumer court panel and continue to inform people about my complaints on social media.
On October 28, 2024, I placed an order for four Pirelli Cinturato Winter 225/45R17 94H XL M+S 3PMSF (2024) tires. I had them installed just yesterday, and immediately after installation, my car started shaking noticeably while driving. I took the car back for a balance check, and the technician conf...
In 2024, I purchased four Michelin Pilot Sport 5 tires for my vehicle from Gimat. Over time, cracks developed on three of the tires — measuring 10 cm, 5 cm, and 4 cm in length, located about 1 cm above the rim edge. One of the tires even developed two separate cracks. I discovered these issues when ...
Dear Bridgestone Representative, I purchased a brand-new Toyota Proace City from the Toyota Gürses dealership in 2025, and the vehicle came equipped with Bridgestone Turanza 6 tires from the factory. Unfortunately, I’ve experienced serious dissatisfaction with these tires. Even though I use my veh...
On December 29, 2023, I purchased four Sava Eskimo HP2 M+S tires. When I had them installed for the first time on October 13, 2024, one of the tires did not balance properly. The installation firm indicated that there was a manufacturing defect in the tire tread. Since then, I have repeatedly called...
On January 5, 2025, I purchased a Bridgestone Blizzak LM005 Winter Tire from your Antalya Yalım Petrol dealer. However, today (January 25, 2025) while driving on the Bursa-Karacabey highway, the rear-right tire suddenly ruptured without any apparent reason. This caused my car to almost skid out of c...
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