Unable to Close My Account on MEXC Exchange Despite Providing Requested Info

I created an account on MEXC Exchange and now want to close it, but they won’t process my request. They asked for additional information, which I provided, yet nothing has been resolved. Supposedly, they’ve sent me an email to confirm the account closure, but I never received anything. The customer service representative, p***, has been unhelpful despite me explaining multiple times that I’m not getting the email. They keep talking about a “whitelist” on the server and asking me to fix the issue or resend missing information, but nothing works. I’m extremely frustrated and just want my account closed. MEXC needs to address this issue immediately and provide proper support to resolve the situation.