On February 26, 2025, at 18:24 (Turkey time), I placed orders to adjust my position and reduce my exposure on MEXC. However, due to a system failure, none of my orders were executed, and as a result, my position was liquidated at 18:42. This was not due to my mistake but a technical issue on MEXC’s side! My orders did not go through, nor was my attempt to modify them processed. I even tried reducing my position, but the system failed to register my commands. I am attaching screenshots as proof. I expect MEXC to fully compensate my losses since this liquidation was caused by a platform malfunction. Unlike previous liquidations that were my responsibility, this one was entirely due to MEXC's failure. MEXC, fix this and reimburse my losses now!
On November 11, 2025, at 10:46, my short position on the LSK/USDT trading pair on MEXC Global was unfairly liquidated even though my liquidation price was 0.3505. The price dropped to 0.3380, yet my position was still liquidated. As a result of this issue, I incurred a total loss of 2833 USDT. Alth...
On September 15, 2025, my account on the MEXC crypto exchange mobile app was suddenly frozen under the pretext of “risk control mechanism.” MEXC sent me a notification about the freeze, after which I immediately contacted customer support. I was informed that my account would remain locked for 30 da...
On September 15, 2025, my account on the MEXC cryptocurrency exchange mobile app was frozen due to a “risk mechanism control.” I received a notification from MEXC regarding this issue and then contacted customer service. However, I was informed that my account would remain frozen for 30 days and tha...
I placed a stop-loss (TP/SL) order on MEXC, but the system completely failed to trigger it. As a result, my position was liquidated, and I suffered a major loss that could’ve easily been prevented if the platform had honored my stop-loss settings. This is unacceptable. If we can’t trust MEXC’s trad...
On August 26, 2025, I placed a market sell order for the SYM coin in the spot market on MEXC. Despite there being multiple buy orders at or below the price I set, my order did not execute. Shortly after, a large-volume buy order was placed at bottom prices, which artificially pushed the coin’s value...
