Funds Unreasonably Held Due to MEXC Exchange Lockdown
My transactions were halted by MEXC Exchange with the explanation that they were "stuck in the control mechanism." After that, they made a request for information. I submitted it, and while it was approved, they informed me that I needed to wait ten days. I am unable to withdraw any of my money or make any other transactions. I've been using the account for a week, but there's nowhere to address my concerns; all I see is 'under review' - it's extremely frustrating. I insist that this problem be solved as quickly as possible. Unrealistic reasons are being given to customers to justify preventing them from withdrawing their funds.
Progress
Despite my complaints, the Mexc exchange continues to violate my rights and victimize me. I am still unable to trade or withdraw money; they are blatantly seizing my rights. There is no one to address this disgrace; there are no representatives, just automated bots and fixed messages saying you need to wait. No one is addressing our grievances. Please stay away from this exchange.
Dear MEXC User, First and foremost, we wish you a good day and thank you for reaching out regarding your request. As of 02.11.2023, your request has been successfully received and your process is ongoing. To ensure a thorough review of your account, certain measures may be applied to your account during this period. Once your review is complete, these measures will be partially or fully lifted. It is anticipated that your review will be completed within 10 days. Due to the detailed nature of the review, it cannot be expedited. If you still experience issues at the end of the given period, please contact us. We thank you once again for your understanding and want you to know that we are here for you. You can contact official MEXC staff, thank you very much. MEXC Turkey Official ŞikayetVar Team
It doesn't concern me that you are conducting a detailed review; I am the one who is being wronged. What do you mean by "expedited"? I used your exchange for one week. Transactions from one week can be reviewed in just a few hours. Look, I can't make any transactions, I can't withdraw my money, my rights are being violated, and an injustice is being done right in front of my eyes. I am a victim, and I demand that this nonsense be resolved as soon as possible.
