1
Ahmet is completely dissatisfied with the result

I Deposited on Melbet and It Still Hasn’t Appeared in My Account After 2 Days

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Ahmet
March 28, 2025 3:29 pm
205

I’ve been playing on Melbet for years, regularly depositing money without issue. But lately, it seems like this site is doing everything it can to block access to our funds. Two days ago, I deposited ₺13,800 into my account. Normally I wouldn’t complain right away—maybe it’s a system delay or peak hours—but this time it’s completely unacceptable.

I sent the receipt. They asked for more documents, which I also provided immediately. Still nothing. The money left my bank account, yet it’s not showing up on the site. Customer support is barely responsive, replying maybe once an hour if at all. And when I push for answers, they threaten to ban me! This is beyond frustrating. I just want my money either refunded or credited to my account without any more excuses. Melbet needs to take responsibility and resolve this immediately.

Ahmet
Ahmet
March 30, 2025 4:03 pm

You literally seized our money, no one should deposit money to this site, I sent all the receipts and documents, yet they did not provide a solution or address the grievance.

April 07, 2025 10:29 am (9 days after complaint)

If your issue has not been resolved, please let us know, but if it has been resolved, can we close this complaint?

Ahmet
Ahmet
April 07, 2025 12:30 pm

My complaint was not resolved, and you did not refund my money. You closed the issue as if nothing was wrong, and on top of that, you threatened to block me. We sent screenshots, we sent documents, whatever was requested, I sent it. But what is the result? Neither was my money refunded, nor was my grievance addressed.

Ahmet
Ahmet
April 07, 2025 12:33 pm

Either credit my money to the site or refund it, it's that simple.

April 07, 2025 12:55 pm

Did you contact customer support? What was the last response you received?

Ahmet
Ahmet
April 07, 2025 9:38 pm

Yes, I submitted whatever was requested, and finally, they said your application has been concluded and closed the issue. The result was a disappointment, and it was our money that was lost. It's really a shame.

April 08, 2025 9:33 am

Please send a screenshot of the response you received from the support team here, so we can review your situation.

Ahmet
Ahmet
April 08, 2025 1:35 pm

Here's the response from our customer representative and the relevant department: a huge disappointment.

April 08, 2025 3:49 pm

The finance department is working on your request. You will definitely be informed of any changes regarding your issue. Please wait for a response via email.

Ahmet
Ahmet
April 08, 2025 3:52 pm

I am waiting, hopefully you will compensate and fix the situation, otherwise I am not considering closing the issue.

April 17, 2025 9:12 am

Were you able to resolve your issue?

Ahmet
Ahmet
April 17, 2025 2:51 pm

No, none of my problems have been resolved.

April 22, 2025 11:34 am

What stage is your request at?

Ahmet
Ahmet
April 22, 2025 11:38 am

Are you kidding people? You keep asking the same things over and over. You asked for documents, we sent them several times, but you haven't solved anything. You just keep saying 'what stage is it at, what stage is it at' and stalling. Is there even a stage left? It's almost been a month and the result is zero. You haven't solved any problem.

April 22, 2025 11:46 am

Please send us a screenshot of the last response you received from the support service.

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