I bought an LG 55NANO916PA TV and got a device protection policy from Media Markt on January 18, 2023. The TV was delivered on January 19th, 2023. I bought it to use in the future as part of a wedding package, but I haven't installed it yet. When my order arrived, Media Markt told me that only authorized service personnel should handle the setup, so I didn't try to open the box or do anything myself. After my furniture, including the TV unit, was delivered on October 24, 2023, I reached out to LG Turkey to schedule the TV installation. LG's official dealer, Güneş Elektronik, found a cracked screen while setting up the device. They made a note of this in a report that will be sent to LG Turkey for further action. But LG Turkey wouldn't replace the product because they said the box was damaged, even though the damage on the box didn't match the TV screen. I went to Media Markt on October 28, 2023, but the authorities weren't there. They told me that they would talk to the Media Markt headquarters about the situation and get back to me later. But they quickly communicated with the headquarters and let me know that they wouldn't do anything until they received a new report from LG. LG and Media Markt both ignored my complaints after selling me a broken TV, leaving me stuck in the middle of their blame game. They seem professional at first, but after you buy something, they don't seem to care.
I bought my LG 49SM8600PLA Nanocell TV from Media Markt on February 10, 2020. After just five years—and during most of that time the TV was rarely even used—the screen developed a serious panel issue. Thin horizontal lines stretch across the entire screen, making it nearly unwatchable. When I conta...
I purchased an LG OLED65C46 TV on November 16, 2024, from an authorized LG dealer. The TV was installed by LG’s authorized service team on November 19, 2024. However, just two weeks later, the screen suddenly went black while watching it in the evening. I contacted LG service and scheduled a repair...
My television with the product code LG OLED55C24LA, which I bought in January 2023, turned off on May 16, 2023 and has not turned on again. The technical service arrived quickly and said that the panel was defective as fabrication, in a short time, and gave a "dealer replacement report". They said t...
After only a month of use, an earthquake broke my LG 50Nano TV, which I bought on December 21, 2022. We took the product to LG service, and they said that both the front and back panels needed to be changed, which would cost 3 k Turkish Lira. We agreed and gave them the money they asked for. Now, LG...
I'd like to share my frustrating experience with Media Markt's Samsung department in Antalya, where I took advantage of the TV gift campaign on December 28, 2023, when I bought three appliances. The Samsung agent informed me that the merchandise would arrive within 45 days. My wedding was approachin...
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