Unable to Complete Online Purchase on Migros Due to Masterpass User Error

Elif
September 9, 2024 8:52 PM65

I’ve been trying to make an online purchase through Migros, but I keep encountering an error message stating, “Masterpass User Transactions: This user number already exists. Please enter a different value.” I’ve tried using different cards, but the issue persists, and I'm unable to complete my purchase. This has been very frustrating as it prevents me from using the service I need. I kindly request assistance to resolve this issue as soon as possible, as I would like to continue shopping online without any further problems. Please provide guidance on how to fix this error so that I can successfully complete my transactions.

September 11, 2024 2:28 PM (1 day after complaint)

Hello; The notification you have sent has been taken into consideration by us. After the necessary examinations have been conducted, you have been contacted via email regarding the matter to provide information. Best regards, Masterpass Customer Service

Elif
Elif
September 11, 2024 4:43 PM

Hello, I received a response, but the issue is still not resolved. If possible, could you get back to me again on 12.09 in the afternoon?

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