The Debit card number 528133********69 of Kuveyt Türk Participation Bank, which I registered on Masterpass last year, is currently inactive. For this reason, I wanted to delete it from the system. Despite all my efforts, I could not get any results, and the process did not take place even though I clicked "yes" on the delete screen. I also tried removing the card through different devices and browsers, but nothing changed. Additionally, I contacted customer service, but they only provided generic responses without offering a real solution. I request that this card be deleted from the system and that I receive positive feedback as soon as possible.
Since March 17, 2025, my ininal card has been deactivated without any explanation. There is a balance of ₺15,830 on the card, and I have no way of accessing this money. Despite calling customer service multiple times, I have not received a clear answer, and my issue remains unresolved. This amount i...
I’m unable to add my Masterpass account to any platform. Every time I try, I get the error message: "This user number already exists." I’ve tried remo...
I registered my card on the Hopi mobile app, but when I tried to delete it, I was instructed to do so via the Masterpass website. However, for the past three days, my card hasn't been showing up on the Masterpass site, and I'm unable to remove it from Hopi. I urgently need assistance to delete my ca...
I am unable to delete my old Ticket Restaurant Online card details from the payment option in the Yemek Sepeti app. Due to a job change, I have a new Ticket card, but I cannot update the information. I can't reach customer service, as they keep redirecting me to pre-set services. When I contact the ...
I’m trying to delete my registered Masterpass account, but I keep encountering errors. After initiating the deletion process, I receive a verification code. However, when I try to enter this code, the website crashes or won’t proceed to the next step, leaving me stuck. I’ve attempted this multiple ...
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