Massimo Dutti Linen Shirts Lost Color and Pants Ripped After Gentle Hand Wash

On June 26, I purchased two t-shirts from the Massimo Dutti Akbatı store in Istanbul. Since the size I wanted for one of the t-shirts was not available in-store, I ordered it and later picked it up from the same branch. The other t-shirt, which I wore twice, had no issues. However, after washing the...

I bought three t-shirts from Massimo Dutti on the same day. One of them shrank, another tore under the arm, and the third developed a yellowish stain on the chest area that looked like a sunburn mark. All of these issues occurred after wearing them just once. I took the t-shirts to the store, and t...

About three months ago, I purchased a men’s black t-shirt from the Massimo Dutti Mall of Istanbul store for ₺1,250. After a short period of use, the color started fading. I took the product back to the store and requested a refund or exchange. However, the staff told me that the issue might have bee...

On May 13, 2025, I purchased a pair of women’s pants from the Massimo Dutti Cevahir Mall store for ₺4,950. After wearing the pants just once, I noticed that the leg lengths were uneven. Within about 15 days, I returned the product to the store and explained to the staff that it was defective, reques...

On August 4, I purchased a pair of pants (code 5046***610) from the Massimo Dutti Buyaka store. I only wore it once. Before washing it the same day, I turned it inside out and noticed that the fabric was torn. I took the pants to the store, and they sent them for inspection. About two weeks later, w...