On May 13, 2025, I purchased a pair of women’s pants from the Massimo Dutti Cevahir Mall store for ₺4,950. After wearing the pants just once, I noticed that the leg lengths were uneven. Within about 15 days, I returned the product to the store and explained to the staff that it was defective, requesting an exchange. However, I was told that no exchange could be made and that I should take the pants to a tailor — no other solution was offered.
I visited the store three or four times throughout this process, but no one provided any meaningful assistance. Despite paying nearly ₺5,000 for a new pair of pants with a clear manufacturing defect, neither an exchange nor a refund was offered.
I do not accept being told to take a faulty product to a tailor. I am requesting a full refund from Massimo Dutti for this defective item.
About three months ago, I purchased a men’s black t-shirt from the Massimo Dutti Mall of Istanbul store for ₺1,250. After a short period of use, the color started fading. I took the product back to the store and requested a refund or exchange. However, the staff told me that the issue might have bee...
On September 7, 2025, I purchased a dress from the Massimo Dutti store at İzmir İstinye for ₺5,250 (receipt no: 0017). When I wore the dress the next day, I noticed that it had torn after only a few hours of use. On September 11, 2025, I returned the dress to the store for inspection. My friend deli...
On August 4, I purchased a pair of pants (code 5046***610) from the Massimo Dutti Buyaka store. I only wore it once. Before washing it the same day, I turned it inside out and noticed that the fabric was torn. I took the pants to the store, and they sent them for inspection. About two weeks later, w...
On June 26, I purchased two t-shirts from the Massimo Dutti Akbatı store in Istanbul. Since the size I wanted for one of the t-shirts was not available in-store, I ordered it and later picked it up from the same branch. The other t-shirt, which I wore twice, had no issues. However, after washing the...
We purchased eight items from the Massimo Dutti store at Cevahir Mall. During our vacation abroad, we hand-washed them at the hotel using hand-wash detergent. However, the linen shirts completely lost their color — the collars and sleeve edges turned almost white. One of the pants ripped at the inne...
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