Massimo Dutti Ignored My Complaint About Color Fading T-Shirt

On June 26, I purchased two t-shirts from the Massimo Dutti Akbatı store in Istanbul. Since the size I wanted for one of the t-shirts was not available in-store, I ordered it and later picked it up from the same branch. The other t-shirt, which I wore twice, had no issues. However, after washing the...

On May 13, 2025, I purchased a pair of women’s pants from the Massimo Dutti Cevahir Mall store for ₺4,950. After wearing the pants just once, I noticed that the leg lengths were uneven. Within about 15 days, I returned the product to the store and explained to the staff that it was defective, reques...

I bought three t-shirts from Massimo Dutti on the same day. One of them shrank, another tore under the arm, and the third developed a yellowish stain on the chest area that looked like a sunburn mark. All of these issues occurred after wearing them just once. I took the t-shirts to the store, and t...

We purchased eight items from the Massimo Dutti store at Cevahir Mall. During our vacation abroad, we hand-washed them at the hotel using hand-wash detergent. However, the linen shirts completely lost their color — the collars and sleeve edges turned almost white. One of the pants ripped at the inne...

On September 14, 2025, I purchased a cotton-blend polo t-shirt from the Massimo Dutti Zorlu store. I was unable to pick up the product in person, so an automatic refund process was initiated. However, more than a month has passed, and the refund of ₺1,150 has still not been deposited into my account...