On September 9, 2025, a transaction of ₺19,950.00 was made through Massimo Dutti using my Akbank card without my knowledge or authorization. I do not have any membership with Massimo Dutti, and I have no idea how my card information was obtained or used. About 3–4 hours after the transaction took place, I noticed the issue and immediately contacted Massimo Dutti customer service to report that the purchase was not made by me and requested its cancellation.
However, I was offered no assistance whatsoever. Despite notifying them in time and clearly stating that the order was unauthorized, they refused to cancel the transaction or provide any solution.
This is the first time I’ve experienced such an incident, and due to the company’s indifference, I have suffered significant stress. I request that this unauthorized transaction be canceled immediately and the full amount refunded to my card to compensate for both the financial and emotional distress I have endured.
This morning, I noticed that my card information had been used without authorization, and two separate purchases — one for ₺2,015 and another for ₺19,950 — had been made on the Massimo Dutti website without my consent. These transactions are currently pending authorization. I’ve had similar experien...
A purchase was made through Massimo Dutti using my credit card without my knowledge or authorization. I contacted the brand’s customer service via WhatsApp to report the issue. However, I was told that without the membership information associated with the purchase, they could not provide any detail...
On August 28 and 29, four unauthorized transactions totaling ₺105,000 were made using my İş Bank credit card ending in 1714, without my knowledge or consent. Although the physical card was with me, these online purchases were processed through iyzico and Moka United, appearing as transactions from t...
On September 3, 2025, I placed an online order from Massimo Dutti for five items (Order No: 30131095169) with a total amount of ₺8,350, which I paid in three installments by credit card. On September 5, 2025, I picked up part of my order from the store. However, one of the items I ordered — priced a...
On September 25, 2025, around 1:00 PM, while shopping at the Massimo Dutti store in Teşvikiye, I realized that the zipper of my handbag had been opened and my wallet had been stolen. I immediately informed the store staff and asked them to close the doors and call the police. However, the employees ...
Comments