On August 28 and 29, four unauthorized transactions totaling ₺105,000 were made using my İş Bank credit card ending in 1714, without my knowledge or consent. Although the physical card was with me, these online purchases were processed through iyzico and Moka United, appearing as transactions from the Massimo Dutti brand.
As soon as I noticed the issue, I immediately contacted İş Bank customer service and filed a dispute for the unauthorized charges. I also canceled my card and requested a new one. However, these transactions have already appeared on my credit card statement, and I will not be making any payments for them. The only response I received from the bank was that “the investigation will be concluded within 35 days.”
I urgently request that this issue be resolved as soon as possible. I do not feel safe during this process, and I have been severely affected. I expect a full investigation of these unauthorized transactions and a complete refund of all amounts withdrawn from my card without my consent.
On September 9, 2025, a transaction of ₺19,950.00 was made through Massimo Dutti using my Akbank card without my knowledge or authorization. I do not have any membership with Massimo Dutti, and I have no idea how my card information was obtained or used. About 3–4 hours after the transaction took pl...
This morning, I noticed that my card information had been used without authorization, and two separate purchases — one for ₺2,015 and another for ₺19,950 — had been made on the Massimo Dutti website without my consent. These transactions are currently pending authorization. I’ve had similar experien...
A purchase was made through Massimo Dutti using my credit card without my knowledge or authorization. I contacted the brand’s customer service via WhatsApp to report the issue. However, I was told that without the membership information associated with the purchase, they could not provide any detail...
Last year, I purchased a pair of women’s shoes from Massimo Dutti’s online store. Despite using them very lightly, the shoes completely fell apart in a short period of time. I brought the product to a Massimo Dutti store, where it was inspected and approved for a refund. On August 18, my refund was ...
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