Maplin sent me a faulty power bank that won’t charge, what’s the best way to get a replacement?

To resolve the issue with your malfunctioning Maplin power bank, follow these steps:

Verify Eligibility: Maplin accepts returns for faulty items within 30 days of receipt. Ensure that your purchase falls inside this timeframe.

To initiate a return, contact Maplin's customer care with your order number, email address, product name, and a brief explanation of the problem. This can be accomplished via https://help.maplin.co.uk/en-US.

Return Authorisation: Once approved, you will obtain a returns authorisation number. Make sure you clearly display this number on the return package.

Refund Process: Once Maplin has assessed the returned merchandise, they will process your refund, which could take up to 14 days to reflect in your account.

For additional assistance, please contact Maplin's customer support at +44 333 400 9500 or [email protected].

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.