Hello, I purchased a product from the Mango. The product looks worn out and has stains on it. I want to send it back, but there's no form or receipt for returns in the package. The customer support team mentioned that these forms need to be included in the return package. But they don't actually put these documents in the mail package themselves and say there's no issue with that. I've been told that I should print these documents from the internet. I think I shouldn't have to go after these papers. It feels like they purposely make it harder to return defective items by not providing any paperwork. They purposely made things hard for people. If I had the time to deal with these issues, I wouldn't buy things online.
Mango's online shopping is so frustrating, super hard to get stuff there!! I ordered a bunch of stuff and when tried them on, wasn't feeling some of it. Gonna return those. But get this, Mango wouldn't give me my money back because they said the clothes weren't in their original condition. Can you b...
My online order for shoes arrived, and the laces are almost completely torn! I cannot believe these shoes were packaged without any quality control. It's clear that no one bothered to check the product before sending it out. To make matters worse, I submitted a request to customer service for an ad...
I placed an order for a bag from Mango on April 17th, but here we are on June 29th, and it still hasn't arrived. I have reported the situation multiple times and sent emails, but no action has been taken. What's more, the website states that the purchase cannot be refunded as if I have received the ...
I bought two items from Mango during Black Friday. The items were delivered after a long time, and I thought it was due to high demand. When the items arrived, I found that the sizes were too large and decided to request an exchange. However, the website does not provide an option to submit an excha...
I placed an order for two items from Mango’s online store on 01.12.24. It has been 13 days now, and my order is still marked as "being prepared." Despite contacting customer service at least six times, I keep receiving different excuses. First, they said a refund would be issued, but when I called a...
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