Maersk Issues Unexplained $233 Container Repair Fee After Demurrage Payment

As part of the transportation services we arranged with Maersk A/S, our three containers arrived at the Port of Aliağa in İzmir. We accepted and paid all demurrage charges invoiced for each of the three containers. Despite this, the company independently issued an additional invoice for $233 under the description "container repair fee" without providing any explanation or justification.

The container repair invoice, issued on August 24, 2026, was rejected by us through the company's online system, and we also notified Maersk by email on the same day that we did not accept this charge. Instead of providing any justification or detailed explanation, the company reissued the same container repair invoice approximately 15 days later, on September 9, 2026. We rejected this second invoice through the system as well and formally notified the company by email that we would file complaints with the relevant authorities and platforms if this happened again.

The container assigned to us was not new, and we have no way of knowing whether it already had existing damage before it was assigned to us. Therefore, we cannot be certain that we are not being charged for pre-existing damage. For this reason, we consider the amount demanded under the description "container repair fee" to be arbitrary and completely lacking in transparency. The containers are associated with container number MRSU3393150 and Bill of Lading number 271130962.

We do not accept the unilateral issuance of this additional invoice under the description "container repair fee" without providing us with concrete damage assessment records, inspection reports, photographs, or a detailed technical explanation, and without obtaining our approval. We demand that Maersk stop this unjustified and unexplained billing practice, cancel the $233 container repair invoices, and provide us with a clear written explanation regarding this matter.