Maersk Charges Incorrect Port Fees After Delayed Excavator Shipment

Due to the deviation from the Suez Canal route, our excavators, which under Turkish customs regulations must be imported in the same calendar year as their year of manufacture, arrived in Türkiye 22 days late, pushing their arrival into 2024. The equipment is currently being held at the port until the necessary import permits are obtained.

Maersk sent us an email outlining the additional charges incurred, but the amounts quoted have no connection to the rates and free-time periods published on its website. We expect a clear explanation of how these charges were calculated. After we questioned the amounts, they sent another email reducing the charges by half. However, the revised figures were still incorrect, and the same problem with unjustified charges remained unresolved.

I have sent dozens of emails and made numerous unanswered phone calls. Neither the import department nor the finance department ever answers the phone. I want to file a formal complaint, but there is no complaint submission option on the company's website and no accessible authority or responsible department to address the issue. It feels as though Maersk's operations and management in Türkiye have been left completely without proper oversight or accountability.