Maersk Fails to Refund Container Deposit After 3 Months

Hello, We have a full container shipment that arrived through Maersk Line. We paid the required container deposit, but even though the process was completed two to three months ago, we still have not received our refund.

We have repeatedly emailed the depot return department using the email address provided by Maersk and submitted all the documents they requested. However, we have still not received a proper response. Both our customs broker and our company send follow-up emails every week, but the only response we keep receiving is a request to fill out and resubmit the attached documents.

We have already provided the requested information multiple times, yet our deposit refund remains outstanding. We expect Maersk to resolve this issue promptly, process our refund without further delays, and compensate us for the inconvenience caused.