As part of the transportation services we arranged with Maersk A/S, our three containers arrived at the Port of Aliağa i...n İzmir. We accepted and paid all demurrage charges invoiced for each of the three containers. Despite this, the company independently issued an additional invoice for $233 under t
For months, I have been unable to get a resolution regarding the refund of container deposits paid for shipments handled... by Maersk. We are an importing company in the natural stone industry, and our shipments are transported in containers. Before containers arriving at the port are released to us, M
On May 21, I paid Maersk a container deposit of $3,000. The Bill of Lading number associated with this transaction is 27...0101185. Although all the relevant procedures have been completed, I still have not received my deposit refund, even though approximately one month has passed. During this time, I
On January 21, 2026, an overpayment of $435 was made to Maersk in connection with Bill of Lading No. 261166816. Although... Maersk explicitly acknowledged the overpayment in our correspondence, the refund has still not been issued, even after 77 days. Since March 12, we have submitted all the requeste
I imported a container shipment from overseas under CIF (Cost, Insurance, and Freight) terms. On April 1, 2026, I receiv...ed an email from Maersk Türkiye's Finance Department demanding payment of $470 without providing any explanation whatsoever. The email contained nothing but the amount and bank acc
We have been experiencing a serious issue with Maersk's ocean freight services for approximately two weeks. We are tryin...g to make a booking from Nigeria, but our account appears to be blocked. Despite sending multiple emails regarding customer account No. 12901365251, we have received no explanation
Dear Sir/Madam, For over a year, we have been regularly shipping 11 container loads every month to the Port of Durban, ...South Africa. Throughout this period, we have maintained an ongoing business relationship with your company and consistently relied on your services. However, despite making repea
Despite repeatedly trying to contact Maersk to confirm the local charges for my shipment under Bill of Lading No. 246699...366, I have been unable to get any resolution. I also want to cancel the duplicate payment for the additional 7 days of free time, but I have been unable to get this issue resolved
Maersk Online, We booked a container reservation after receiving a quote through the platform. However, Maersk is now d...enying the price they originally quoted, which included inland transportation and lashing services. They claim that lashing was not included in the quoted price and are demanding n
Despite depositing money into the store I opened on Maersk's e-commerce platform, I am unable to withdraw my funds. I pr...eviously deposited approximately $10,000, but I have only received a $100 refund. Whenever I try to withdraw my money, they keep demanding a tax verification fee. I have completed
We cannot get in touch with Maersk, and there is absolutely no one available to address our concerns. We have paid all t...he charges related to our import shipment, and we have the payment receipts to prove it. Yet, Maersk continues to send us emails claiming that we still owe them money. We email the
Maersk Shipping has been a complete disaster from start to finish. We have been trying to get our deposit refunded for 1...5 days, but we still haven't received our money. İlkay Denizcilik refuses to accept emails sent from Hotmail and Gmail accounts, which I believe is a clear violation of the Turkish
Maersk is refusing to refund our $1,600 deposit. We thought Maersk was a reputable, established company, but despite sen...ding numerous emails, we have still not received our money. They seem to do nothing unless they are collecting a payment. You pay them, they complete their job, and when you ask fo
Hello, We have a full container shipment that arrived through Maersk Line. We paid the required container deposit, but e...ven though the process was completed two to three months ago, we still have not received our refund. We have repeatedly emailed the depot return department using the email address
Working with Maersk Line is something I deeply regret. This is a shipping company I would never choose again. They charg...e excessively high booking cancellation fees and impose unreasonable additional charges. In my case, they billed me an extra $1,000 under the description "CRI fee." While $1,000 ma
Due to the deviation from the Suez Canal route, our excavators, which under Turkish customs regulations must be imported... in the same calendar year as their year of manufacture, arrived in Türkiye 22 days late, pushing their arrival into 2024. The equipment is currently being held at the port until t
It is virtually impossible to reach the finance department of Maersk Line, supposedly "the world's largest shipping comp...any." They provide a phone number, but nobody ever answers. If you have an import shipment with this company, you're in trouble. They are very quick to demand payment for deposits
I have never dealt with such an irresponsible company. We sent more than 20 emails, including all the required documenta...tion, regarding the depot return of our container that arrived from India. Not a single person has responded. The least they could do is have someone acknowledge and reply to our e
Maersk, officially known as A.P. Møller – Mærsk A/S, is one of the world's largest integrated container logistics and shipping conglomerates. Founded in 1904 in Svendborg, Denmark, by Arnold Peter Møller and Peter Mærsk Møller, the company connects global commerce across oceans, ports, and inland networks.
Maersk manages customer inquiries through regional service desks and dedicated digital case management systems rather than a single universal inbox. Key contact details include:
Maersk operates within the global shipping, supply chain management, and transport logistics industries. The company specializes in end-to-end container transportation solutions designed to streamline international commerce from factory floors to retail shelves.
While Maersk is an established global logistics leader, consumer and business customer feedback frequently centers on operational friction, slow administrative processes, and communication breakdowns during supply chain disruptions.
If you have experienced issues with Maersk, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
