On September 6, 2023, I escorted my son to Denver via a connecting flight from Istanbul to Frankfurt. My son, a doctoral student in Denver, accidentally left his waist bag on the plane. Despite reporting it to Lufthansa, they provided no assistance. His phone signal was traced to the plane before it went offline, resulting in the loss of his passport, money, ID, and more. He suffered mistreatment and spent two days at the airport before assistance from the Berlin consulate. Lufthansa didn't arrange a return ticket or offer help, causing his doctoral studies to suffer. He returned to Ankara with visa, passport, and ID issues, facing financial and emotional distress, but Lufthansa remains unresponsive. We can't reach Lufthansa officials, and there's no one addressing our concerns. He boarded the Istanbul-bound plane with his passport, proving it was on your aircraft. There's no response from the company. Please have a representative contact me. Thank you.
As a disabled individual with a report, my 8-year-old son and I arrived at Istanbul Airport from Düsseldorf on flight TK 1526 on 12.09.2023. Despite waiting for several minutes after our plane landed, one of my suitcases did not arrive on the belt. I immediately reported the situation to the THY los...
On August 1, 2023, I flew from Istanbul to Frankfurt with Lufthansa Airlines. However, when transferring to the Frankfurt-Chicago flight, our luggage was not loaded, affecting 15 passengers. As a student in the US, I am left without any belongings. My two bags, documents, and clothes are missing. Th...
During my flight on March 18, 2023, from Bodrum to Brussels with a layover in Berlin via Lufthansa Airlines, I unfortunately experienced the inconvenience of my luggage going missing. Although two of the bags were delivered successfully, one bag is still missing. It's been almost 5 months without an...
During my flight on March 18, 2023, from Bodrum to Brussels with a layover in Berlin via Lufthansa Airlines, I unfortunately experienced the inconvenience of my luggage going missing. Although two of the bags were delivered successfully, one bag is still missing. It's been almost 5 months without an...
On September 23, 2023, during my flight from Adana to Frankfurt with Lufthansa (PNR code: KSR8DF), and subsequently from Frankfurt to Canada, my luggage went missing, and they still have no idea of its whereabouts. It has been a painful 20 days, and I'm left without my clothes, important documents, ...
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