I bought a sweatshirt from your Kayseri Forum Lufian store about 3 or 4 days ago. When my daughters surprised me by purchasing the same item, I was forced to return one. This is when I realized how awful and ineffective your Lufian store chain can be. The store manager I encountered was the most rude I'd ever encountered. They claimed I couldn't return the product and that they couldn't help me. When I called your customer service, they assured me that I could return it within 15 days with the receipt. When I returned to the store with the digital receipt, they refused to accept it, stating, "We can't accept this; write to whoever you want." After some difficulty, I was able to locate the physical receipt and return it. My question is, why don't you accept digital receipts when the government's finance department does? Do your store managers receive customer service training, or are you only polite when making a sale?
I just bought eight things from the Forum Lufian store in Kayseri, and now I want to exchange one of them within two days. But, when I went to the store, the cashier helped the customer who came after me first. When I expressed my concern, I got a dismissive reply saying, "You'll have to wait a litt...
On April 3, 2025, we purchased two clothing items from the Lufian store at Kayseri Forum around 6:00 PM. One item wasn’t available in the right size, so the store gave us another one, saying we could exchange both later when the correct product arrived. My brother made the purchase and provided his ...
I have purchased products from the Lufian Adana store and online several times. A month ago, I went to Niğde and, seeing the store there, decided to buy the same pants I previously bought for my son because they were comfortable. While washing and ironing the pants, I noticed a small defect in the l...
At the end of September, my wife and I went to the Lufian store in Kayseri Forum to exchange a product that had been approved for replacement. I chose a pair of pants for myself, leaving a difference of around ₺300. I decided to use it for a jacket for my wife, but the staff said they had no jackets...
I placed an order with Kıyafet Sepeti, but they informed me that returns are not allowed. Not wanting to shop with a company that follows a "money in, no money out" policy, I immediately requested to cancel the order as soon as I placed it. Unfortunately, I was disappointed to find that no action wa...
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