LOT check-in data wouldn’t work although I had tickets, how can I fix the booking?

If LOT check-in data wouldn’t work even though you had valid tickets and you want to fix the booking;

Contact the support;

• State that online/mobile check-in failed due to missing or invalid booking data, despite having a confirmed ticket
• Provide your booking reference (PNR), ticket number(s), flight number/date, and route
• Describe the exact error message you saw during check-in and when it occurred
• Attach screenshots of the check-in error, your e-ticket/receipt, and Manage Booking showing the issue

Ask them to;

• Confirm the ticket status in their system
• Explain why check-in data was unavailable
• Fix or re-sync the booking so check-in works immediately
• Assign seats and issue boarding passes manually if needed
• Provide written confirmation that the booking is corrected

If you have experienced a similar issue, please feel free to share. You can also file a complaint on Xolvie.