LOT broke my luggage and gave no help, how can I get compensation?

If LOT Polish Airlines broke your luggage and gave no help and you want compensation;

Contact LOT Customer Relations with a clear escalation;

• State that your checked baggage was damaged during a LOT flight and you did not receive proper assistance
• Provide your booking reference (PNR), flight number/date, arrival airport, and baggage tag number
• Attach clear photos of the damaged luggage (multiple angles)
• Include the Property Irregularity Report (PIR) you filed at the airport
• Attach receipts for the suitcase or a repair estimate from a luggage repair shop

Ask them to;

• Confirm that the damage occurred during handling by LOT
• Explain why assistance or compensation was not provided at the airport
• Approve full repair or reimbursement of the repair/replacement cost (not just a voucher)
• Provide written confirmation of the compensation amount and payment timeline

If LOT still ignores the issue or refuses to compensate properly, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.