LOT cancelled my flight last minute with no hotel or refund, how can I claim my rights?

If LOT Polish Airlines cancelled your flight last minute and provided no hotel or refund and you want to claim your rights;

Contact LOT Customer Relations / Airport Services with a clear escalation;

• State that LOT cancelled your flight at very short notice and you were left without accommodation, assistance, or a refund
• Provide your booking reference (PNR), flight number/date, route, and time you were informed of the cancellation
• Attach screenshots/emails showing the cancellation, your boarding pass, and your original itinerary
• Include receipts for any out-of-pocket expenses you had to cover yourself (hotel, meals, transport)

Ask them to;

• Confirm the reason for the last-minute cancellation and whether it was within the airline’s control
• Reimburse hotel accommodation, meals, and transport you had to arrange due to the cancellation
• Process a full refund for the unused ticket
• Pay statutory compensation if applicable under EU Regulation EC 261/2004
• Provide written confirmation of what they will reimburse and a clear payment timeline

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.