I purchased the '6 Precious Flower Oils' shampoo directly from the Elseve online platform. Before making the purchase, I wanted to ensure that the product has these features and that exactly this product is sent. The company's response was: 'Hello dear member, we work with a barcode system. The ordered product is packaged by scanning the barcode. The product you ordered will be delivered. No changes can be made to the content. Thank you.'
After this response, I waited a long time for the product. However, when it was delivered, it was the 'Amla Oil' shampoo. If I wanted this product, I wouldn't have placed the order. When I called the company's headquarters, they told me that they don't deal with such matters and I should try it in writing through the platform. In short, I couldn't find anyone to address the issue.
When I wrote through the platform, I received the response: 'Hello dear member, the product has undergone a change in design and name. The necessary departments have been informed about the update of visuals. Thank you.' So, the company has confirmed that the advertised product is no longer available and that they provide misleading information. It is strange that a company has no communication channels for customers and resorts to such methods. Hopefully, they will respond promptly upon reading this message. I think one should question the quality of products from a company that behaves like this.
I purchased the newly packaged L’Oréal Elseve Miraculous Oil Shampoo from a Gratis store, and from the very first use, it left my hair extremely dry, rough, and tangled. What makes this even more frustrating is that I had used the same shampoo before the packaging change and never faced such issues....
I recently used the Elseve shampoo with special oils, and from the very first washes, it caused extreme itching and heavy flaking on my scalp. I’m highly dissatisfied with the product and had to stop using it immediately. This wasn’t my first negative experience with the brand either — I previously ...
To Whom It May Concern, I’ve been a loyal user of L'Oréal Elseve products for years and have always trusted the brand. Because of that trust, I often try new items in the Elseve line. However, I was incredibly disappointed with the most recent product I purchased—L'Oréal Paris Elseve Dream Long Bye...
Hello, I’ve been a loyal user of L’Oréal Paris Elseve shampoo and conditioner for a long time and have always trusted this brand without hesitation. However, during my most recent purchase at Migros, I bought a bundled package that included both the shampoo and conditioner. To my surprise and disapp...
I purchased L’Oréal 6 Extraordinary Oils Nourishing Shampoo, trusting the brand’s reputation, but this product was a complete disappointment. Calling it a shampoo is an overstatement—it did nothing to nourish or care for my hair. Instead of making my hair softer and healthier, it left it dry, lifele...
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