Hello, I’ve been a loyal user of L’Oréal Paris Elseve shampoo and conditioner for a long time and have always trusted this brand without hesitation. However, during my most recent purchase at Migros, I bought a bundled package that included both the shampoo and conditioner. To my surprise and disappointment, both products had a strong, unpleasant, almost foul odor.
Even after thoroughly rinsing and drying my hair with a towel, the bad smell persisted. It’s not a mild scent issue—it genuinely smells off, as if the formula has gone bad or the product was improperly stored. This is not what I expect from a brand like L’Oréal.
I trusted this shampoo above all others, but now I’m extremely disappointed and concerned about the safety and quality of this specific batch. I urge the brand to inspect this lot and provide an explanation and resolution. Customers like me deserve reliable quality control—especially from a global brand. Please take this matter seriously and address it promptly.
I purchased the newly packaged L’Oréal Elseve Miraculous Oil Shampoo from a Gratis store, and from the very first use, it left my hair extremely dry, rough, and tangled. What makes this even more frustrating is that I had used the same shampoo before the packaging change and never faced such issues....
I recently used the Elseve shampoo with special oils, and from the very first washes, it caused extreme itching and heavy flaking on my scalp. I’m highly dissatisfied with the product and had to stop using it immediately. This wasn’t my first negative experience with the brand either — I previously ...
To Whom It May Concern, I’ve been a loyal user of L'Oréal Elseve products for years and have always trusted the brand. Because of that trust, I often try new items in the Elseve line. However, I was incredibly disappointed with the most recent product I purchased—L'Oréal Paris Elseve Dream Long Bye...
I started using L’Oréal Elseve Glycolic Gloss products, beginning with the lamination treatment and later the shampoo. At first, I didn’t notice any issues, but after finishing one full bottle of the shampoo, my hair began to fall out in large amounts. I purchased both products directly from authori...
Hello, I recently purchased L'Oréal Paris Excellence hair dye in shade 7.3. As I began preparing the mixture, I noticed the color turning green in the tube. At first, I didn’t think much of it and continued applying it to my hair. However, as the dye sat on my hair, the green shade became even more ...
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