Lilith Games Suspends My Rise of Kingdoms Account Without Explanation

I have been an active player of Rise of Kingdoms by Lilith Games for around 3 years and have not engaged in any wrongdoing, yet I am being muted by the system. My account is located in Kingdom 2869 with the ID: 62142012 and the nickname "ironside". I have not disturbed anyone and have written to all the chats, but I am still being muted by the system for an unknown reason.
I am very confused and concerned about this situation. As a long-time player who has invested time and effort into the game, I would appreciate an explanation for the mute and assurance that my account is secure. I hope Lilith Games can look into this matter promptly and provide me with a resolution. Thank you.