Muted in Rise of Kingdoms for 3 Days – Still No Resolution

I’ve been muted in Rise of Kingdoms for 3 days now, and there’s been no update on when this will be lifted. I’d like to know when my mute will be removed, as it’s becoming frustrating. My in-game ID is 186262975, and I’m in Kingdom 3586. If this issue isn’t resolved in 2 more days, I’m planning to delete the game. Additionally, I believe an apology is warranted for the inconvenience caused. Please address this issue promptly.