Hello We purchased an LG dryer with code RC90V9EV2W Dryer 9 kg Dual Inverter from your Gebze Center Store on 20.07.2023. After a while, the machine started to leak water from behind. We requested service on 15.01.2024, less than 6 months later, and they came and inspected the product. They called back today saying it was user error and 6 months had passed. First of all, the Product; * We made a request within 6 months before the 6-month deadline. * It is not possible for the user to do the bottom of the back of the machine. This Service may occur during transportation to us or after leaving the factory. Your service representative, Anıt Elektronik, comes back saying that you have rubbed the machine on the ground and this is the reason for the malfunction, then tries to come out on top and demands money from me for the repair. As you can see from the video, even the foam is still on it, we did not move an inch from where the service installed it. My wife is pregnant and I need a dryer. Did we make a mistake by trusting you? I paid a lot of money for your product, but now the result is disappointing. First of all, this attitude of yours is not befitting of LG company. When I bought this machine, I paid 2 times more than similar machines in the market and bought this machine with confidence in its quality. I am suffering right now. I request the replacement of the machine.
I purchased an LG RH10V9PV2W model dryer from an authorized LG dealer 8 months ago, and recently it started leaking water onto the floor while drying. Due to this issue, I called LG service on 11.08.2025. The service team stated that the inside of the machine was dusty and that this caused the water...
It has been an adventure ever since we bought an LG dryer. It works OK sometimes, but won't start at all other times. The problem remained until June 13, 2023, when we decided to file a service request about it. But it's been two months since we last heard from you. After calling the service center ...
On March 19, 2022, I purchased a washer-dryer from the LG store. Approximately six months after the purchase, a noise started to occur during the spin cycle. This noise gradually intensified. On October 3, 2023, I contacted the service; they created a repair request but responded: "If there is a pro...
I purchased an LG washing machine from a store in Aydın less than two years ago. The machine is still under warranty. Recently, it started leaking water and making excessive noise. Eventually, it even began tripping the circuit breakers in my home, forcing me to call for service. When the authorize...
I purchased an LG washing machine 15 days ago, but from the very first day, water has been leaking from the detergent tray. I contacted customer service, and a technician came to inspect it. However, they claimed there was no issue and charged me ₺500 under the pretense of "user error." The problem...
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