LG OLED 65CS3VA TV Delivered Damaged – No Support from LG

I purchased an LG OLED 65CS3VA TV from Emaar Mall’s LG store 15 months ago. The store manager assured me they could store it in their warehouse until I needed it. Trusting LG, I agreed.

Now, with one month until my wedding, I requested installation. On February 26, 2025, LG’s authorized service delivered the TV, but I immediately noticed several issues:

The box was different from the original packaging.
There was no protective film on the screen.
The screen already had visible scratches.
Even the LG technicians admitted, “If we were you, we’d ask for a replacement.”

I contacted Emaar Mall’s LG store, but they told me the store had changed ownership and that I should find the previous owner myself. This is absurd! I bought this TV from LG, and I shouldn't have to chase individuals for a solution.

When I finally reached the previous owner, they acknowledged the issue and offered two unacceptable solutions:

Try to find a new unit (because this model is from last year).
Extend the warranty by three years instead of replacing it.
This means they knew the TV was defective! I refused and demanded the brand-new TV I originally paid for.

I contacted LG customer service four times, speaking to four different representatives. They all agreed I was right and promised to help, yet I never received a response.

I never expected such treatment from LG. I feel completely deceived. With my wedding in a month, I shouldn’t have to deal with this stress.

If this issue is not resolved within 2-3 days, I will file a complaint with the Consumer Arbitration Board. LG, I demand the brand-new TV I paid for.