My Lenovo Yoga Slim 6 Shuts Down Unplugged and Support Won’t Prioritize My Repair

I purchased the Lenovo Yoga Slim 6 about five months ago, and just three days after the purchase, a major issue began: as soon as I unplug the charger, the laptop instantly shuts down. It also shows a “No Battery” warning, even though the battery should be new and functional.

When I contacted Lenovo support, I was told this is a known issue with this model—a common battery defect. Despite this being a widespread and acknowledged problem, support offered me a repair appointment no sooner than 20 days later, with no prioritization whatsoever. I was told I’d have to leave the device for weeks, which is not an option since I rely on this laptop daily for work.

I’ve only been able to use the device for three days since purchase, and yet I’ve been stuck dealing with this problem for months. With just one month of warranty remaining, Lenovo is ignoring my urgency and offering no real solution—no fast repair, no replacement, no refund.

When selling the product, Lenovo promises fast support and guaranteed satisfaction. But when it comes to honoring that promise, they completely disregard customer needs. I’m asking for either a same-day repair option, or a full device replacement or refund. This device is not functional, and I should not have to wait weeks to get back to work. Lenovo, take responsibility and resolve this immediately.