Lenovo Laptop Hardware Issues and Unhelpful Service
I bought a Lenovo laptop with 16GB RAM and 512GB SSD, but I noticed problems within the first week. The hinge area made noises, and closing the laptop properly was difficult. Furthermore, even when not in use, the battery would drain from 100% to sleep mode in 1-2 hours. In search of a solution, I took the laptop to the service center. I was told that the rapid battery drain was normal during my conversations with them in the morning and afternoon. They also stated that no charging or hardware issues existed. However, I made it clear that the issue was not one of charging or hardware, and they asked that I bring in the laptop again to start the process over. This is a frustrating situation, and I refuse to accept it. I'm not going to accept repairs on a brand-new device, especially when the service has been subpar. Please call 0533**43 0101.
Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. Your customer advisor will contact you via phone or email as soon as possible to assist you with the complaint you mentioned on the sikayetvar.com platform. Sincerely, Lenovo Turkey
Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. You have been contacted by phone regarding the matter. For any support and information, you can reach our call center. Thank you for choosing Lenovo, and we wish you a good day. Sincerely, Lenovo Turkey
Mr. Ömer and Ms. Büşra from the company contacted me and said they would provide a solution, but I would like to state here that I have not received any results for 3 days, they have not called me, and I have not been able to reach them.
