Lenovo Thinkbook 15 G3 ACL Electrical Leakage And Tingling Issue

Yusuf · 2023-10-08T22:28:18+03:00

On October 3, 2023, I purchased a Lenovo Thinkbook 15 G3 ACL model laptop (serial number MP2D3WXC) from Hepsiburada. As soon as I received the product and connected it to the charger for initial setup, I noticed a troubling issue. There was an unsettling vibration or electric current sensation along the surface behind the laptop's screen, causing discomfort upon touch. This sensation is due to the laptop's adapter being configured with a 2-pin plug, lacking proper grounding. Consequently, voltage accumulates on the laptop's metal surface. My apartment's outlets all have grounding features, and they are connected to the building's grounding line, which I confirmed to be functioning correctly. This Lenovo product, purchased as an anniversary gift, has not only disappointed us but also brought stress and potential financial loss. The only solution is to use a 3-pin grounded charger, which is not an insignificant cost for end-users like us. Lenovo's oversight in sending a non-grounded adapter with a metal-cased notebook has tarnished our special day. I kindly request Lenovo to send a 3-pin grounded adapter to rectify this problem. This would provide a solution and correct the mistake. I will keep updating this complaint, and together, we will assess Lenovo's customer satisfaction. If a satisfactory solution isn't provided, and I face further financial losses, I will pursue the necessary actions through the Consumer Arbitration Committee. If I had chosen Asus, I might be enjoying a movie right now. Before considering Lenovo, please take this post into account.

Yusuf

The feedback received so far is quite positive. I will update the situation again when the product reaches me or if it doesn't. Thank you to Mr. Zafer for his attention.

Yusuf

No products have been delivered yet.

Yusuf

Yes, friends, as of now, it seems that Lenovo has resolved the issue on its own based on my checks. In the Repair Status Check, it appears that the parts have been delivered and the problem has been resolved, but there is neither a part that has reached me nor a resolved issue. The only thing that exists is my unanswered emails. As I suspected, Lenovo has handled this process insincerely and dishonestly. Starting tomorrow, I will take the matter to the Consumer Arbitration Committee. I will continue to update you on any developments. This way, you will all see what you might experience after purchasing a Lenovo laptop...

Yusuf

The information that the product has been reshipped was shared, and I received information that it is a delivery through UPS Turkey. For now, the process seems positive again. I will provide another update once the product reaches me.

Yusuf

The delivery of the product has not been made yet. I am still waiting.

Lenovo

Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. Your customer advisor will contact you via phone or email as soon as possible to assist you with the complaint you mentioned on the sikayetvar.com platform. Best regards, Lenovo Turkey

Lenovo

Dear customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. You have been contacted by phone regarding the matter. For any support and information process, you can reach our call center. Thank you for choosing Lenovo, and we wish you a good day. Sincerely, Lenovo Turkey

Yusuf

Despite being told that the parts were sent again, they wrote on the site that they resolved themselves. No one came, no one went. No one called, no one asked. And they shamelessly wrote here that they responded. I shared the process from beginning to end, dear friends. You have seen for yourselves that there is no company as terrible as Lenovo. I am taking the matter to the Consumer Arbitration Committee. I will continue to share the rest of the process here. If I can dissuade even one person, how happy that person will be...

Lenovo

Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. We have contacted you by phone regarding the matter. Thank you for choosing Lenovo, and we wish you a good day. Best regards, Lenovo Turkey

Yusuf

The adapter has arrived, but the part that plugs into the wall was sent incomplete. I contacted them again, and a new redirection was provided. Just now, customer service reached out to me and said they would follow up on the issue. I appreciate their goodwill and solution-oriented approach. The process is not yet complete, but I do not anticipate any further problems. I hope it will be resolved soon. I will provide another update.

Yusuf

Sure. Here is the translation of the text from Turkish to English: Yes. The missing part of the product has been delivered to me. Here is the condition of the received product... I think it was taken from the trash and sent. I will throw it in the trash as it is. I would like to thank all the friends who followed the process from beginning to end. I no longer have any expectations from the company. There is no hope or possibility of reaching any solution. I will pay for the product myself and buy it from outside and use it. I did not think the process would be this exhausting. This will be my last update. I leave all the evaluation of the process to you. For me, such a brand no longer exists...

Lenovo

Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. You have been contacted by phone regarding the matter. For any kind of support and information, you can reach our call center. Thank you for choosing Lenovo, and we wish you a good day. Sincerely, Lenovo Turkey