Lenovo Ideapad 5 Laptop Gets Extremely Hot

Furkan
Furkan
Lenovo
April 10, 2024 1:46 AM28

It has been about 3 months since I bought my Lenovo Ideapad 5 laptop. Since the day I bought it, it has been constantly running at high volume, but that didn't bother me. However, from the moment I bought it, even if I open a movie, the laptop gets extremely hot. As a content creator on Youtube.com, whenever I try to edit videos, the laptop freezes unnecessarily. While I was exporting a video from Capcut, the screen suddenly went blank. The charging light is on even though it is plugged in. No matter what I did, I couldn't get the laptop to work. Since it is the holiday season, if I send it to the service center, I will have to wait for at least 1 month, and I don't have much hope from the service center as I think they will claim it as a customer error and demand additional charges. I bought this laptop with high hopes for its quality. It didn't even have any games installed on it. I would appreciate it if you could help me.

April 15, 2024 9:35 AM (5 days after complaint)

Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. Your customer advisor will contact you via phone or email as soon as possible to assist you with the complaint you mentioned on the sikayetvar.com platform. Sincerely, Lenovo Turkey

April 15, 2024 10:01 AM

Dear customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. We have contacted you by phone regarding the matter. For any support and information, you can reach our call center. Thank you for choosing Lenovo, and we wish you a good day. Sincerely, Lenovo Turkey

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