Lenovo Ideapad 5 15ITL05 Faulty Panel and Excessive Warranty Charge

Munise
Munise
Lenovo
July 13, 2023 5:18 PM31

I bought my Lenovo Ideapad 5 15ITL05 laptop in December 2022. In July 2023, the adhesive on the bottom right panel came loose, causing it to completely separate from the rest of the laptop. Even though I never dropped, hit, or carelessly handled the laptop and used it with the utmost care, I was told that I would have to pay for the repair because it was my fault. All I did was open and close the screen of my laptop like any other user, without bending or using too much force. This can't be right, and I'll file complaints wherever I need to. On this platform, I've seen multiple complaints from Lenovo laptop users about the same problem with the screen coming off. If a lot of people are having the same problem without doing anything strange, it might not be a user error after all. Please help me figure out how to solve this problem.

July 13, 2023 5:10 PM

Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. Your customer advisor will contact you via phone or email as soon as possible to assist you with the complaint you mentioned on the sikayetvar.com platform. Best regards, Lenovo Turkey

July 13, 2023 5:26 PM

Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. You have been contacted by phone regarding the matter. For any support and information, you can reach our call center. Thank you for choosing Lenovo, and we wish you a good day. Best regards, Lenovo Turkey

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